policies

Appointment & Cancellation Policy

• If you need to cancel or reschedule, you must provide at least 48 hours' notice.

• Confirmation texts are sent 3 days before your appointment. If you do not confirm and we cannot reach you by phone, your appointment may be offered to another client. Please ensure you confirm promptly.

Late Arrival Policy

We understand unforeseen circumstances can cause delays. However, punctuality is important to keep the salon running smoothly.

• If you arrive up to 15 minutes late, your stylist may need to shorten or adjust your service to stay on schedule.

• If you are 15 minutes or more late, your stylist may need to reschedule your appointment.

Clothing Protection Policy

While we take the utmost care during all services, Sass & Mane Hair Co. is not responsible for any damage to clothing or items that may occur during your appointment (including staining from colour, bleach, or styling products).

We kindly ask that clients wear suitable clothing for their service. Protective gowns are always provided, and we recommend avoiding wearing expensive or delicate garments to your appointment.

Service Correction Policy

If you are not 100% satisfied with your service, please contact us within 7 days to discuss your concerns.

• A follow-up consultation and in-salon visit must occur within 2 weeks of your original appointment for any corrections.

• Corrections within this timeframe are free of charge.

• The original stylist must be the one to perform the correction.

• Refunds or partial refunds will not be provided if you choose not to allow us the opportunity to resolve your concerns.

• We may not provide refunds or complimentary re-dos for change of mind. This is at the salon’s discretioN.

Any questions or concerns regarding our salon policies, please contact us.